Product and account support
Email support@snapmod.xyz with a short description, the page where the issue occurred, and any non-sensitive error message. Do not email passwords, payment card details, API keys, or identity documents.
Billing questions
For a payment or credit-pack question, email support@snapmod.xyz with the purchase date and transaction reference. Payments are handled by Dodo Payments; SnapMod does not ask you to send full card details.
Privacy, copyright, and safety
Use support@snapmod.xyz for data-access or deletion requests, copyright complaints, impersonation reports, or concerns about generated content. Provide links or record identifiers where possible so the report can be reviewed.
Response expectations
We aim to acknowledge support requests within three business days. Complex privacy, payment, or abuse reviews can take longer because identity, ownership, or transaction details may need to be verified.